News & Announcements

We only talk about the good stuff. News and announcements from CloudGo family & ServiceNow

Adopt, Advise, CloudGo, Collaboration, Coronavirus, COVID-19, Manage, Misc, ServiceNow

We’re in this together

Protect your team and fight COVID-19 with these free apps from ServiceNow, deployed for free by CloudGo.  Whether you have ServiceNow or not, we promise to deploy these for you within three days at most. This is a fast moving and fluid situation – make sure your organisation is also moving fast to reduce the impact of this pandemic. Wash your hands, practise social distancing, and leverage CloudGo and ServiceNow’s expertise to help stay safe!

More information about these above applications can be found at below links https://www.servicenow.com/solutions/crisis-management.html

ChannelAsia, CSAT, CSM, HR, ITBM, ITSM, ServiceNow, WorkFlow

Our MD, Rory Fitzpatrick sharing vision for year 2020 with Media House

CloudGo aims for a year of ‘sustainable growth’ following global success delivering customers business solutions on the ServiceNow platform. As a recognised ServiceNow premier partner with 90% of customers returning for additional engagements, this is testament to how we have achieved our 10/10 CSAT score! 

As one of the largest partners in Asia, CloudGo continues to expand our services as we grow through the Australian Eastern seaboard. Our business-driven approach can help you on your journey to innovate and modernise and take your business to the next level.

Source : https://sg.channelasia.tech/article/670749/cloudgo-sizes-up-asia-potential-servicenow/

Adopt, Advise, Cloud Infrastructure, CloudGo, CSAT, Customer Experience, Customer Success, HR, HRSD, ITBM, ITSM, Reviews, ServiceNow

We’ve done it! 10/10 CSAT Score

As a Premier partner, CloudGo takes the modern approach with harnessing the vast ServiceNow platform to reap the maximum results. Speaking of maximum results, we are delighted to announce our company has achieved a perfect 10/10 CSAT score, making us the highest rated ServiceNow partner in the region. What does this mean? Put simply, we get the job done in the best way possible!

The CSAT (Customer Satisfaction) rating is established through customer feedbacks post project completion; accounting for and averaged over the past 12 months of engagements. The scale ranges from 0 to 10, with 10 representing the utmost customer satisfaction record! And being the highest CSAT rated partner, our repeat hire rate also stands at over 85%.

Based primarily in southeast Asia and Australia, we serve customers from around the world. Our certified team of ServiceNow engineers have ample experience to guide you through your needs; and across multiple platforms from ITSM, CSM, SecOps and much more! CloudGo is committed to maintaining the highest regional CSAT rated partner title; and that means putting the customer first at every step along the way!

ChannelAsia, CSM, HR, ITSM, ServiceNow, WorkFlow

Edging Out the Competition – What Lies Ahead

CloudGo continues to thrive in the cloud services spectrum, harnessing the capability of emerging technologies like Artificial Intelligence (AI) and Machine Learning to help automate and streamline workload. We’ve heard a consistent message from our customers that understanding and prioritising workloads across the business is a critical focus for the next 12 months.            

At CloudGo we can help achieve these goals by improving efficiency through automation using the aforementioned technologies saving time and money. Market dynamics and multi-cloud present a breadth of opportunity as well.  Using these technologies CloudGo can help you take advantage of the power you have in the ServiceNow platform and gain the value from your cloud-based solutions.

Source: https://sg.channelasia.tech/article/667158/what-next-battleground-cloud/

ChannelAsia, CSM, HR, ITBM, ITSM, ServiceNow, WorkFlow

CloudGo Achieves Milestones, Strives for New Heights

After a year of consistent upswing growth, CloudGo becomes one of the first Asian companies to earn ServiceNow Premier status. With more than 95% customers returning for a second engagement, CloudGo’s sales and delivery numbers keep on adding to customer satisfaction value score of CSAT 10/10! 

Since its inception in 2016, CloudGo’s commitment to be the driving force of ServiceNow solutions have achieved impressive results. And as a premier ServiceNow channel partner, we are dedicated to doing our part in helping ServiceNow reach the $10 billion revenue target.

Source : https://sg.channelasia.tech/article/665311/cloudgo-strengthens-servicenow-capabilities-asia/

ITBM, PPM

ServiceNow New York: Eight Cool Things in the PPM Module- By our ITBM expert, Rajesh Singh

Twice a year, ServiceNow release major new versions of their platform. As ServiceNow Premier Partners, we regularly get insight to what’s coming in new releases.  Here are eight cool things we’ve seen coming in the New York release. Note safe harbor applies – these features may not be exactly like this in the GA release.

  1. Mobile App For Project Status:

My  favourite enhancement, and something many of our customers have been waiting for.  ServiceNow’s mobile app now helps you to track and manage projects, collaborate with related stakeholders, and take timely actions on the go.  And it looks great!

2. Investment funding:

My second favourite feature is Investment Funding. Now you can plan and manage investments by allocating funds to funding entities and prioritize your investments based on business needs.  You can create investments for funding entities, allocate funds to an investment, or request funds from one or more funding sources.

3. Resource Management:

Resource Managers life is now simpler – you can use a single page, without having to open the form, to view, modify, request, allocate, complete & cancel resources.  Project Managers can also recalculate costs when hourly rates change in the associated rate model to keep the costs up to date.

4. Demand Tasks:

Create & delegate demand tasks like coordinating with stakeholders, effort, risk, and benefit planning. You can also more easily track cost & effort spent by resources on demand tasks.

5. Projection Execution Type:

You can now execute a project against Agile, Waterfall, or Hybrid templates.

This will save a lot of time for customers who use Agile and Project Management applications. Now you can directly switch to Agile 2.0 from Project form, through a related link. It also automatically creates a backlog for respective project. You won’t have to create a backlog or map stories manually.

6. Report Filtering:

Finally, you can now filter reports on these dashboards by more than one element breakdown! I’m happy about this improvement – the improved flexibility will help you to get better insight towards your data.

7. Timesheet Monthly Reporting:

A real timesaver this one. Monthly management and invoicing for resources is now much simpler – you’ll be able to generate a timecard report by days for any period, irrespective of the time sheet week that the timecards belong to. Say August starts on a Wednesday and ends on a Friday, you will be able to run a timecard report from August 1 (Wednesday) to August 31 (Friday) and not need any time outside of that date range. Whew!

8. Innovation Management:

A small but nifty improvement here. Collaboration between submitters, project managers and stakeholders will be simplified. Ideas can be voted on, and Ideas can now be directly converted to Demand, Project, epics or stories. This will help you manage requests or stories without having to go through the entire PPM cycle.

Adopt, Advise, CSM, Customer Experience, Customer Success, HRSD, ITBM, ITSM, SECOPS, Service Management

CloudGo Achieves Premier Partnership with ServiceNow

“We’re excited to announce that CloudGo is now a ServiceNow Premier partner!”

 2019 has been a year of significant growth and changes for CloudGo, and we’re proud to add this achievement to the many we’re ticking off this year.  Premier (formerly Silver) is an exclusive club, where partners must show sales, presales and delivery capability and certifications, all the while adding value to customers and keeping a high customer satisfaction rating.  We average a CSAT of 9.6, with less than one change request per project, and 90%+ of our customers come back from at a least second engagement.  We look forward to continue this growth and provide value to even more customers across the region. Thank you to all at ServiceNow and our customers who have supported and trusted us in this journey, and of course to our great team who deliver results on a daily basis.

Adopt, Advise, Customer Success, Enhance, Service Management

CloudGo Achieves Bronze Sales & Services Partner Designation from ServiceNow

 Achieves Partnership Level in Just Six Months; “We’re Just Getting Started” says Co-Founder

Singapore — November 1st, 2018 — CloudGo today announced it has achieved the ServiceNowÒ Bronze Sales & Services Partner designation.  This achievement recognizes CloudGo’s commitment to training and product expertise, certification and customer satisfaction to provide ServiceNow implementations.

“We’re excited to reach this level of partnership with ServiceNow, but for us and our customers it’s only the beginning,” said Rahul Garg, ServiceNow practice director at CloudGo. “We’re very focused on helping our customers gain value from the wide range of capability in the ServiceNow platform, and our current customer satisfaction rating of 9.67 attests to this.  Our partnership level with ServiceNow shows the depth of skills and experience we can bring to the market. We look forward to continuing to grow with ServiceNow and our customers.”

The ServiceNow Services Partner Program recognizes partners based on their experience, expertise, competencies and specializations. CloudGo has set themselves apart from other ServiceNow partners because of their depth of knowledge, expertise and experience retained within the company. It’s important for organizations to choose a partner who has high levels of achievement within the ServiceNow Services partner program, as it ensure they are committed to staying up to date on the latest product developments of the ever-expanding capabilities offered by ServiceNow.

CloudGo is a consulting company that solves business problems using digital transformation on modern cloud platforms like ServiceNow. Dual headquartered in Singapore and Sydney, CloudGo has helped a wide range of mid-market and enterprise customers solve service management and workflow problems. For more information visit www.cloudgo.asia or email [email protected]

Analytics, Data Visualization

5 Tips for Finding the Hidden Story in Big Data Through Visualisation

Modern information based economies, enabled by technologies like the Internet, have unleashed a sandstorm of information, also called Big Data.

Information is useful because it aids decision making, but there are many challenges.  How to capture, store, analyse, search, share, and transfer vast amounts of data swirling at high speed?  How can one picture the story that the data is telling, and interpret it in a way that adds business value? Would this be manageable if all the data were neatly organised? It might be manageable but still by no means straightforward. But no such luck!  Big data comes in many forms: structured, unstructured, highly unstructured, and hails in a variety of data: text, images, audio, and video.

Tracking and analysing each grain of sand is impossible and may not even be useful. Instead, snapping some pictures of the overall sandstorm can provide many valuable insights.  In other words, we can benefit from Data Visualization. Data Visualization requires creativity to make large data sets simple, appealing, and digestible for the end user, who can then make decisions by analysing the available data. Visualization helps tell a story about the data that the end user can quickly understand.

Some of the key points to be kept in mind during the data visualization process –

  1. Keep it simple (mostly): Visualisation often involves representing data in charts, but the type of chart you choose completely depends on the use case. Is it better to use a chart that supports the data or the one that helps the audience reveal key insights? You might say that both are important, and that’s exactly why complexity arises. Combining technical and business expertise is crucial: a data and visualization expert who is also a problem solver and a good communicator is what you really need. Simple charts are preferable since they are easily comprehendible. However, an expert in the field is key to understand which chart to use according to the data and the business context. For example, graphs can be as simple as a bar chart, or as complicated as a tree map or sunburst that are used to represent hierarchical and sequential data, respectively.
  2. Define the goal: Defining the intent of the visualization sets the path towards choosing the most appropriate graphs and charts to represent the data. For example, are you trying to explain, explore or exhibit the data? This provides a starting point for choosing the right visuals. Although knowledge of statistics surely helps when trying to derive useful insights from data, visualization can tell a story that makes it easier to identify and interpret those insights.
  3. Aesthetics are important: Do you have too many colours in your graphs? Are the sizes of data points slightly off? Are your graphs too monochromatic? Colours and shapes matter just as much as the data itself because they effect the user’s ability to analyse and understand the data quickly and easily.
  4. Ensure data accuracy: If the data isn’t prepared carefully, visuals might depict insights that are wrong. Taking a bird’s eye view of the data should be the starting point before adding filters to look at the data more deeply.
  5. Tell a story: Can you tell a story about the data after going through the data visualization process? If you can, then you know you have uncovered some useful insights. What is the story in your interpretation of results? Is there one at all? Story and visualization should go hand in hand.

Choosing the right tool for visualization is quite subjective since understanding the pros and cons of various tools and making the right choice depends on various factors such as the size of the organization, the kind of projects they are doing, and so on. Open source tools such as R and Python are very popular, while subscription based tools such as Tableau and Qliksense are powerful too.

Visualize, gain valuable insights, make sound decisions, and you are on the pathway to making sense of the sandstorm!

 

Adopt, Advise, Cloud Infrastructure, Collaboration, Enhance, Services

Going back to the basics of IT security implementation

To use a simple analogy, building a strong foundation for a house means you can build one floor after another with no risk to security. Security infrastructure in IT needs to be rewired and strengthened at this level to support IT operations, rapid application and development with minimal additional risk to security, enabling rapid and evolving business growth.

We are suffering now, to some extent, from a legacy of thought that there were no security risks and threats to and IT infrastructure. The old mainframe computing model meant that only those with terminal access could change and run code and the security was largely governed by physical access to those terminals. The huge developments in connectivity with WiFi and VPNs and, essentially, the internet, means (and have meant for some time) that physical proximity of access is now irrelevant. It can be argued that the enthusiasm for application development and the world of the internet, ecommerce and mobile has relegated, in some parts, security development to a lower priority.

During the 80s, with companies such as Novell replacing the Mainframe computing model by with contributions to the large area networks, there was a need to expand the functionality of security infrastructure across organizations. Running a mainframe was expensive, companies such as Microsoft and IBM seized the opportunity and became serious market players in the network connected PC space, but even then, security was not a priority, only the advancement in technology. It was not perceived as something at risk, unlike today. It was always about budgets and short – term solutions competing with issues of security. With cursory nods towards anti-virus patching the fundamental foundations of a secure infrastructure were still being ignored.

IT today is fantastically accessible. And that is, at once, the whole point of large parts of it whilst and the biggest threat – the world’s largest technological dilemma is you like.  A door isn’t enough, there is a need for a sturdy door with a robust lock that opens only when required. The landscape has fundamentally changed which requires us to go back and rethink the fundamentals of IT implementation. While there is no doubt that it is expensive and complex, it is imperative. Arguably the greatest threats faced by us today are cyber risks. Giving not enough considerations to the founding infrastructure of systems in the past was the problem – something that we realize today. Everything we now know means organizations must take a step back and look again at the fundamental components of their architecture and systems.

IT changes and technological advances at the end of 90s and during the early 00s, meant that breaches of security started happening on a large scale. More recent catastrophic cyber events called for a huge rethink and re-prioritization of security infrastructure. Organizations and individuals began to realize how cyber security infrastructure is key to the success of any business as the security maturity level of a company brings, not only the security itself, but also credibility to the organization.

With the vast amounts of data available today, and its increasing sensitivity, the core of dependable security lies in the strong architectural foundation of security infrastructure. Security is no longer a trade-off for convenience. As the attacks continue and become increasingly sophisticated, our approach and commitment to security infrastructure needs prioritising and tackling with the same enthusiasm as those looking to break it.

Where does your security sit? How mature is your current security? How resilient are you currently? These questions must be asked by each and every one of us.

The greater the immunity, the more resistance there is to the threat. And immunity comes from having a strong and fit body – a strong and fit infrastructure. Contemporary CIOs should be building a security strategy, taking the lead on restructuring security, and create and develop a culture of cybersecurity-first within the organization.

It’s not just a commercial issue of course and the IT systems that facilitate and support government operations are under a greater risk. It can be a disaster if security breaches happen with government related data. This article talks about current targeted attacks in South and Southeast Asia, proclaiming the importance of building an Information Security Infrastructure that is robust, resilient, and dependable.

There’s a stark bottom line here –  you either have a robust security infrastructure, or you have CloudGo set one up for you!

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