News & Announcements

We only talk about the good stuff. News and announcements from CloudGo family & ServiceNow

Adopt, Advise, Cloud Infrastructure, Collaboration, Customer Success, Enhance, Manage, Service Management, Services

Rory Fitzpatrick talks all things cloud, security and office of the future

*This article is reposted from “https://www.systemsgo.asia/rory-fitzpatrick-cloudgo-talks-things-cloud-security-office-future/”* 

Eighteen months into his journey of starting and building his cloud services consultancy, we spoke with Rory Fitzpatrick, CEO and co-Founder of CloudGo.  After starting the business with his colleague from Cloud Sherpas, Rahul Garg, CloudGo now employs 12 people in two countries.  CloudGo has venture backing by systemsGo, an IT Services and Solutions company founded nearly 20 years ago in Japan and now operating across APAC.  Understanding the importance of cloud services and how this needed to be developed hand in hand with an appropriate IT architecture, systemsGo decided to invest in established competence and expertise instead of trying to build a practice from scratch.

Rory started by telling me why this relationship with systemsGo is so important.

RF: “At CloudGo, we’re focused on solving our clients’ problems using modern cloud platforms.  This ranges from CRM, to service management, to Office 365 and cyber threat management – helping you sell more, save more, and stay secure with reduced risk.  Part of the way we solve problems is helping our clients get the best out of what are sometimes called business technologies and applications.  With any technology, part of getting the best out of it is ensuring that it is running on a properly designed and optimised infrastructure.  systemsGo has years of experience across technologies and regions, so having the investment from, and partnership with, systemsGo means we’re able to better scale to support our customer’s challenges and collectively adopt a solution approach with our clients.

“So, in your first 18 months what are the key questions and challenges people are coming to you with – what’s on people’s minds when it comes to cloud?”

RF: “Ha, that’s easy, there’s one question that stands out and that is simply, ‘am I secure’?  We’ve had several recent ransomware attacks in the global news so everybody is familiar with cyber security being a huge concern.  At CloudGo we have some specific capability around cyber threat management and compromised recovery across Windows and Linux.  We talk with our clients about points where a software environment and infrastructure environment is vulnerable to attack, known as attack vectors and surfaces.  These include vulnerability from a phishing email and the damage that could do, but also includes identifying insecure servers and network devices and unpatched machines, then hardening that environment to make you more secure.

“So, if I was to use an analogy of guarding a building with security cameras, you’re looking to minimize the blind spots?”

RF: “Exactly, visibility is a big part of it. It’s also making sure the fences and walls are strong enough and high enough, and making sure the right people have access to the building.  Controlling identities on the environment, ensuring that the right people can get at the right stuff at the right time and the wrong people can’t, is critically important.  This is another area where systemsGo are invaluable of course, with their infrastructure competencies and the experience they’ve built up over nearly 20 years.”

“So, after security what are people talking about?”

RF: “Interestingly, it’s user experience.  And by that, I mean our clients are talking about how users interact with applications or business technologies.  Mobile too now is very important and often the starting point of a UX/UI discussion, but the basics are the same.  Having an application that is easy to use and provides a wonderful experience promotes both user adoption and drives better and more productive results.

Whilst cloud-based services take away a lot of headaches we used to get with client deployment, I’d be kidding, of course, if I said that we don’t still encounter challenges with older and different version of operating systems, for example, and we rely on the systemsGo engineering team to help us in this area.

“It sounds like that area of things is very important to businesses”

RF: “It is, and it has broader implications too. Increasingly now businesses need to be adopting the latest business technologies and contemporary architectures for the fundamental reason of remaining competitive in attracting the right talent.

“Can you explain what you mean by that?”

RF: “Sure, people have a huge exposure now to contemporary technology and applications.  They’re doing things on the bus on their way to work that would have seemed fanciful 15 years ago.  People used to have to go to their office to use great technology and applications but now we’re running the serious risk of dumbing them down once they step into the office environment.  Just think how often your apps on your phone update and what your phones looks like now compared to even just five years ago.  Yet we think nothing of stepping into an office and using a system that might not have changed much in 10 years.  To attract the best people and to get the best out of them, companies need to be offering them business applications to do their job and environments that feel contemporary and ‘advanced’ –  that means that companies must consider cloud-based technologies.

Hand in hand with this too of course is the way that office environments must be vibrant and welcoming to the workforce – a workforce that is quite different in its expectations and demands from those looking to join companies as recently as 20 years ago.  With increased numbers of mobile and remote users, the reliance on conferencing facilities and other technology-driving factors, this has become a core proposition for our systemsGo colleagues when they work with clients to design office spaces and merge technology into user needs and great environments.

“It sounds like an exciting time”

RF: “We certainly think so, and so do our team members!  We’re experiencing rapid growth and hence are always looking for good people to join us on our mission of helping our customers solve these business problems.  Knowing systemsGo has our back gives us a level of stability and scale that a young company normally wouldn’t have, and makes us a more valuable proposition to our clients.”

Adopt, Advise, Collaboration, Customer Success, Enhance, Services

Revenue vs Margin – What Priorities Drive Business Success?

Recently we were lucky enough to have Mike Matthews from Twisted Thinking speak at a customer-facing lunch at our offices.  As Mike says, “Your results are simply the outcomes of something that happened in the past. And you can’t manage the past. You can only manage the present.”  And when you talk specifically about Revenue vs Margin, there are a number of leading behaviours, leaning indicators, and lagging results.

Champion teams know how the game is played, know what the game plan is, and have the behaviours, outcomes and results mapped out in advance.  If you focus on leading indicators – execution behaviour and the required outcome – then coach to get it right every time, you’ll start a cascade of results.  Your behaviour changes the customer behaviour which changes the results.

As Mike says, “If you want to change your results, you have to change your behaviour – and that means getting very, very clear on what good looks like”.

If you’d like a copy of Mike’s presentation which will give you exact examples of how to achieve this across revenue or margin, or if you’d like to go on our mailing list to know of our future events or thought leadership, email us.

 

Adopt, Advise, Analytics, Cloud Infrastructure, Collaboration, Manage

Driving Office 365 Adoption

One question we often get from clients who have moved to Office 365 is “We like it, but we’re not sure we’re getting all the value we can from the Suite.  Can you help us understand our usage and drive uptake?”

What a lot of people don’t realise is that Micrososft themselves have released a number of good tools to help you understand usage.  First, there’s the upgraded admin center, released in March last year. Next step is to leverage the reporting portal, also released in March last year.

While this was a good start, we’re very excited about the release of the public preview of the Office 365 “adoption content pack”  in Power BI.

“Office 365 gives users the freedom to work from anywhere and the services they need to be more productive and collaborative. Sometimes, however, people need a helping hand to get started with Office 365. For example, if someone doesn’t use Skype for Business, they might not know how to get started using Skype or understand how they can leverage it to communicate better. In either case, the IT department might want to connect with this person to provide them with more information or training resources.

The new Office 365 adoption content pack gives you a cross-product view of how users communicate and collaborate to help IT admins provide more targeted user communication. When you better understand how employees use the various services within Office 365, it is easy to decide where to prioritize training and communication efforts. The content pack lets admins further visualize and analyze their Office 365 usage data, create custom reports, share insights and understand how specific regions or departments use Office 365.”

The reports are a lot more detailed and insightful – for example:

But we’re particularly excited about how our global clients are going to be able to visualise uptake in their various geographies:

Feel free to contact us for more information on how to deploy this in your environment, and then how to make the most of the learning this data and analysis will give you. [wcp_contactform id=”wcpform_hxgn8u984″]

Data Visualization

Moving to the Cloud: Office 365 – 6 reasons to do it and 4 things we learnt

Great article from Carl Griffith and our friends at systemsGo on their move to the cloud with Office 365, which we helped with:

“Like thousands of other organizations around the world, we made the decision last year to move our email from Exchange into the cloud. We did this for a number of compelling reasons:

  • Our servers and software were becoming outdated and desperately in need of modernization and an upgrade.
  • Like many companies, we wanted to move from a Capital Expenditure model towards an Operational Expenditure model. This would allow us to more easily manage cash flow and invest in our future over time, and with predictable investments that could be aligned with budgets and forecasted spend.
  • We wanted to digitize and modernize the way we do business, with email being central to our internal and external communications and operations. We also wanted to give our employees a digital communication experience comparable with what they are increasingly familiar with and have learned to expect from using their mobile devices and other connected hardware and applications.
  • Like almost every organization, we have built up a repository of information and we wanted to make accessing, searching and sharing that information easier.
  • We wanted to maintain our appeal as a place where people want to work and realize that this means staying relevant, particularly with technology increasingly defining workplace and social culture…”

Read the rest of Carl’s article here

Adopt, Advise, Collaboration, Enhance, Service Management

Service Portal in ServiceNow – Power and Beauty

‘Use Service Portal to create a delightful experience for your users’ – this is the very first line in an article about Service Portal available in ServiceNow Product Documentation portal. Starting from Geneva, I have customized and built several portals and dashboards in Service Portal and my experiences say the above line is completely true. I completely agree and I believe those who are working with and using Service Portal will agree with me.

Many people think Service Portal is an alternative to CMS and hence it’s going to replace CMS. YES, certainly Service Portal is replacing CMS but that’s not the only thing we should think of about Service Portal. It could be as powerful as to become an effective alternative to ServiceNow Standard UI for many users and roles whereas CMS was mainly built for end users to submit request and check the status of their tickets.

Comfort – for both Users and Developers

The ServiceNow platform changes how people work, and Service Portal will change how people interact with data and the tool. With the help of Twitter Bootstrap, AnguarJS, HTML5 and SCSS Service Portal is ready to provide ultimate, ubiquitous and useful (easy to use and easy to perceive) functionalities through different types of computing devices starting from Desktop, laptop to hand held devices.

Service Portal can eliminate “noise” for the logged in user by presenting data the user wants and needs to view and interact with. This delivers a clearer interface, which is key as far as end user experience is concern.

It’s been a huge relief for the developers as well, for two main reasons:

  • Compared to building or customizing a portal in CMS, it’s way more comfortable and easier to configure and build in Service Portal. No more Jelly script needed for building portal!!!
  • Unlike CMS which could be quite restrictive, the sky is the limit in terms of potential ways of implementing business requirements. It can interact with every component in the underlying ServiceNow platform and incorporate any UI technologies easily.

Possibilities – case studies

By building different widgets and with the help of CSS driven page layout Service Portal can be leveraged to present information and action for a user within a single page. You can lay down several widgets that are dedicated to display designated information in a much more autonomous manner. It’s like a multi-dimensional facet which gives you 360-degree view of your data, and you can pick different perspective and make decision effectively and efficiently with few mouse clicks – and most importantly, staying on the same page.

I am going to share 2 case studies that support the claims so far we have made in this article.  Many thanks to our good friends at Cask LLC who bought us in, and did a lot of the design and creative work that we built on this project.

Case study 1: Procure to Pay portal

We’ve recently deployed a project for a finance department at a large customer, managing the Procure to Pay process entirely through a Service Portal front end. The entry page was designed in such way that the related information is grouped together and presented whenever the user wants to view.

There are top row widgets which are used to display top category information for the logged in user. Upon selection of the widget in the top row, there are dynamic tabs below which are populated and provide further categorized information. The number of tabs depends on the top row widget selection. For example, when you click on My Approvals widget, it gives you only two tabs as opposed to four tabs when ‘My Activities’ is selected.

Widgets we deployed include:

  • The Filter widget which dynamically displays saved or default filters for the selected category and logged in user. Users can edit the filter on the fly to filter the data instantly without saving it for future use.
  • The Vertical List widget displays the list of items/records with summary information based on the selected top row widget (main category), selected tab (sub-category) and filters. This vertical list can also be paginated, so instead of showing all records at a time it lists first few records for big list with the ability to let user load more data whenever needed. It has sort options and sort criteria dropdown box to sort the list as required.
  • The detail widget present detailed information about the selected record along with related records in tabular fashion. You can also perform different activities like attaching an attachment, creating a duplicate record, sending email or inserting a comment. You can also turn a switch on or click a button to view further information related to the record if you need. For example, you can view list of approvers for the record or you can turn on ‘View cost allocation’ switch button to view further information.

Case study 2: Financial Close Management Dashboard

This project focused on helping the Finance department manage the processes for closing the month. This is like the Procure to Pay app but even more complex in terms of transactions and functionalities.

This Close Management Dashboard introduced a carousel to display more widgets within the same page – while there are seven widgets, only 3 are displayed at any one time.

We also incorporated different graph libraries to present data in different fashions – for example vertical lists and detailed forms on the one page.

Final comments

This is not our intention to review these two portals, and there’s only so much we can show in a blog post. But I wanted to showcase the possibilities and potentials of Service Portal that we can harvest out of Service Portal capabilities as per our need.

The beauty of Service Portal is reusability – whatever you develop that can be reused for other portals. It could be a Style Sheet, Widget, Header, Footer, Theme, or any other dependencies (APIs, Angular Services, Directives etc), they can potentially be reused. This reduces time to market.

A word of warning – what is needed is proper planning, where planning should be completely aligned with business need and expectation. Importantly you need a good layout designer that depicts the plan and verifies whether the need and expectations are met. Attention to details (e.g. font color, font size, positioning etc) is very important in this kind of project as your ultimate objective is to give user a delightful experience.

Best of luck, and feel free to reach out if you have any questions.

Adopt, Advise, Cloud Infrastructure, Enhance, Manage, Services

CloudGo Turns One

Many thanks to all who joined us at last week’s birthday party! We’re happy and grateful that our business, our idea, of a consultancy that delivered business value through cloud and digital transformation, has made it through the first year.  We’d like to thank all those who have made it possible – our customers, partners, friends, investors and supporters.

We’ve been going through some significant changes recently – we’ve tripled in size in the last year, opened our Australian office, and launched a new Cloud Infrastructure and Collaboration practise to be led by Haythum Auda (see the other blog post).  Our Salesforce and Service Management practises continue to grow, and we’ve delivered a number of advisory workshops and engagements recently.

Thank you all again – we look forward to an even bigger party next year, and more cake!

Advise

Six Lessons From being Stuck In An Elevator

This morning, heading out the door for a morning bike ride, the elevator in our condo suddenly shuddered to a stop on Level 6.  Thinking it was simply stopping to pick up another early bird on the way out the door, I patiently waited – and waited – for the doors to open, to no avail.  I’d like to share the six lessons I learned about difficult situations from this morning’s events.  You think running a startup is a lonely business?  Try being stuck in a lift…

 

  1. When you’re in a difficult situation, don’t panic

It would have been easy to lose control when you’re locked in a box with no perceived way out.  But hyperventilating won’t get you out of it – the calmer you are, the better you’ll think, and the better you think, the better the actions you’ll take.  Crap, I thought, the lift has broken.  Now what?

 

  1. Ask for help

See that little phone symbol?  Press it.  Call someone, call for help, lean on your network.  You know who your true friends are in times of trouble.  My friends this morning were the condo guards at the end of the “Emergency” line.

 

  1. Communicate clearly for the information you need

I asked the guards to come and open the door.  We can’t do that, they said, but we’ll call the emergency elevator repair people.  OK, I said, how long will they take?  It’s the emergency line, they said.  Yes, but how long will they take to turn up and get me out?  Ah, they’re the emergency people, they’re coming soon, they said.

[Pause to take a deep breath]

OK, I said, when you’ve called these guys before, how long until they arrive?  Oh, fifteen to twenty minutes.

Right, I said.  Please use the other lift to go up to my condo and tell my wife what’s happened so she doesn’t worry – I don’t have my phone to call her.  Sure, said the guards, can.

If I’d lost my temper, or shouted, I wouldn’t have got the clarity about my situation that I needed, and my wife could have been unnecessarily worried from lack of information.  By communicating as clearly as possible, and continuing to communicate until I got the information I needed, I knew that actions were in train to get the outcome I wanted.

 

  1. Don’t waste time and don’t be helpless

OK, I’m stuck in a box.  I was going out to get 20-30 minutes of exercise, and now I can’t.  Right?  No, wait…I can still do squats, lunges, and a strange sort of incline push up in here, and it won’t be rocking the lift too much.  May as well make the most of it.

 

  1. Participate in your own rescue

I’ve been advised that it’s a really, really bad idea to try to open an elevator door when you’re stuck in one – especially if you already know help is on the way.  In the interests of safety, please, wait for help.

I didn’t, I forced open the doors.  The lessons I picked up here from the event and from conversations afterwards are two-fold: firstly, there are times when you need to rely on the experts, especially if your safety is at stake.  They’ve been trained to solve the problem you’re facing, after all.

The second point is that sometimes, though, we sit and wait for a miracle to occur when we should be getting up and doing something.  You need to think about the situation you’re in, and make a call about when to participate in your own rescue.  Sometimes, you need to get up and do something – and sometimes, calling for help is the right first step!

 

  1. Pay it forward

I’m obviously sharing this with you now, but I also talked to my family about it when I went upstairs.  My wife and one of my daughters both said “Oh, I would have got quite upset and nervous being stuck in there!” I was happy to be able to talk them through what I learned, and ensure that if they ever get into the same situation, they have a framework and a plan so they don’t have to panic.

 

So there you have it – six lessons from being in a box for twenty minutes.  Hope you found my misfortune valuable!

Adopt, Customer Success, Enhance, Service Management, Services

SaaB – Software as a Bot

Bots are taking over the internet with Facebook, Microsoft (Skype) and Google investing heavily in them. More and more chat applications like Slack, WeChat, and Telegram are releasing Bot APIs to allow more customers to interact with Bots to get things done.  For example, WeChat allows people to send money, book a taxi and even buy insurance in China. With Bots, messaging apps becoming more than just human to human interaction.

It is interesting to explore how bots can help in customer service, as Techcrunch pointed out “Bots, Messenger and the future of customer service“. Chat is often faster and simpler than making a phone call. To explore this we at CloudGo have built ServiceNow integration with Slack, WeChat, Telegraph to make “ServiceNow as a Bot”.

Slack

With the CloudGo Slack-ServiceNow bot you can engage your employees with ServiceNow. Need to collaborate on incidents or service requests?  Want to centralise approvals and knowledge articles?  Use Slack as the messaging and collaboration app, and let ServiceNow act as a Bot in the background.

slack1

 

slack2

 

WeChat & Telegram

WeChat is of course huge in China, and Telegram is best known for its security and encryption capability.

wechat        telegram

Use cases for ServiceNow Bot –

  • Major Incident Notification
  • Approvals by chat
  • Update notifications
  • Reminder for Tasks
  • Password reset
  • Service Request
  • so on….

 

SUMMARY

As we drive digital transformation at our customers, leveraging powerful platforms like ServiceNow “as a Bot” is a powerful was to meet your staff and customers where they live and work. We predict that SaaB will reduce human intervention and increase automation, and will be the next evolution of Service Management.

Contact us for more details.

 

FEATURED IMAGE: BRYCE DURBIN

 

Adopt, Advise, Customer Success, Data Visualization, Enhance, Manage, Service Management, Services

systemsGo invests in digital transformation consultancy

systemsGo today announced they have invested in Singapore-based startup CloudGo.  CloudGo provides digital transformation consultancy services specialized in delivering customer success and service management.

systemsGo Group CEO David Devlin said investing in CloudGo  assists customers in driving innovation through cloud technologies and digital transformation, which is a key priority for many CIO’s and business leaders.

CloudGo co-founder Rory Fitzpatrick said the investment will help facilitate working capital and hiring in Singapore and Australia through the year.  Fitzpatrick is the former Asian regional manager for Cloud Sherpas, which were acquired by Accenture last year. “Having the backing of a successful, 18-year old company like systemsGo allows us to bring stability and certainty to our clients and team, whilst still retaining a startup ethos,” he said.

The service management offering helps unlock the complexities of IT Service Management (ITSM) and drive best practices into other business services like Finance, HR, Facilities and Legal.  CloudGo has also built proprietary apps for recruitment, time and expense management, and integration to Slack and WeChat.  For customer success, CloudGo’s frameworks for sales, marketing and service excellence helps move from reactive CRM, to proactive or pre-emptive customer engagement.

About systemsGo

systemsGo is a well-established and growing IT professional services company based in Tokyo with offices in Osaka, Hong Kong, Shanghai, Beijing, Singapore, Sydney, Hyderabad and also servicing clients in Seoul, Bangkok, Kuala Lumpur, Hanoi and Taipei.

We are committed to providing our clients with the highest-quality professional services which include IT infrastructure support, systems integration, project management, consulting and staffing solutions. Our client portfolio includes blue chip private equity firms, pharmaceutical and biotech companies, law firms, IT companies, trading & manufacturing firms.  Find out more about systemsGo at www.systemsgo.asia

About CloudGo

A startup with scale, CloudGo is a digital transformation company that solves customer success, service management, mobility and analytics challenges.  CloudGo helps customers in ASEAN and Australia improve time to market, reduce the cost of manual paperwork and workflow, improve customer retention and cross-sell and improve user and customer experience.

Adopt, Advise, Analytics, Customer Success, Service Management, Services

The Four Challenges With Most Recruitment Applications

Businesses that use software to help them manage and recruit both fulltime and temporary staff are found to be 40% more productive compared to those without them. However, only 60% of small businesses use some form of recruitment app.  Why?  Our research shows that there are four main challenges.

Challenges:

  1. Wastage of Time: Recruiting without a recruitment application leads to several sourcing issues – mostly because of an overwhelming amount of unorganized paperwork. It’s a challenge to source resumes, to ensure you don’t call the same candidates multiple times, and to consistently capture candidate information. Because this is usually done in spreadsheets or a Word document, it’s difficult to form a strong database. Now extrapolate that to the challenge of contingent staff (temp workers, contractors, freelancers) and your challenge grows exponentially.
  2. Reporting and analytics: Those businesses which are using recruitment software are also facing problems especially relating to reporting and analytics. Reporting is a tool which is used by businesses to measure the performance and effectiveness. But our research shows that many companies struggle to get anything more than simple, out of the box reports. For example, if you wanted reports related to process flow for a particular hiring manager, time to fill, and other key metrics. Speed and accuracy of reporting is often a challenge.
  3. Cost: The integration of recruitment software into the industry was a boon to large companies, but to the small and medium sized firms, the hefty price tags made these systems untenable. Enterprise system can range up to hundreds of thousands or millions of dollars per year.
  4. Not Integrated to Internal Systems: Great, we’ve picked a new hire. Now how to bridge that dangerous ground from offer through to them actually joining, and making that a great experience for all?  How can you automate the outreach while we wait for them to join, and ensure that Monday morning they have a desk, email, phone and laptop?

 

How CloudGo’s ServiceNow Recruitment Application helps overcome the above challenges:

  1. Time Saver: Integrating this application will help you capture every detail of the recruitment process in the system, and that record gets saved for the future. So this automatically eliminates your “spreadsheet hell” and reduces the possibility of doubling up work on the same candidates. As a result of which you can build a strong database with no duplicates along with candidate’s status in the process.
  2. Reporting and Analytics: This Recruitment application enables users to get reports of their choice. ServiceNow reports can be lists, charts, or calendar-based views of data in a particular table. We’ve built a range of predefined reports that pertain to applications and features. If none of the predefined reports meet recruiter needs, there’s a simple drag and drop user interface to get the data you need.
  3. Cost Effective: This application can be customized according to the budget of the organization. This product can be easily integrated in Mid-sized organizations making your recruitment process easier and faster.
  4. Onboarding capability: ServiceNow has pre-built capability around onboarding staff, from triggering tasks to ensure the manager is out-reaching to them before they join, to integrating to internal finance and IT systems to set up their payroll, turn on their email and internet access, and other Day 0 activities.

Apart from above there are following:

  1. Mobile & Laptop Version:In this age of technology, one expect and require mobile and laptop functionality and we provide it. So even if you are out of office, or you are not having laptop still you can have an access to this software and thus work can be done.
  2. Cloud Based & SaaS: These days one need to be able to access your entire business from any part of the world. The ServiceNow platform is a powerful cloud application platform that enables you to do that and meet end‑user expectations for a modern, consumerized experience. It empowers requestors and fulfillers of work tasks to achieve greater productivity by linking real‑time data with activities, tasks, and processes to achieve better work outcomes. With Software-as-a-service feature it becomes easy for an organization to implement and adopt this software application at lower cost in which upgrades are much simpler.
  3. Per Hire Visibility: You can have a real-time view of the progress of your candidates all the time. What stage are they at?  Whose approval are we waiting on?  Has the offer been sent?
  4. Improved Security: Every organization needs to know whether their data is secured in the cloud or not. ServiceNow’s security complies to international standards and is regularly independently audited. Your data gets secured by using access controls like by IP address, by User, by Role, and using multi-factor authentication.
  5. Workflows: Need to change how a process works? No problem. Workflows are easy to configure, for example if different level of approvals are required depending on the position hiring for, it just takes a few clicks.
  6. SLA’s and KPI’s: With SLA’s it becomes easy to track KPI’s of an Employee/Department/Organization. This gives exact picture whether KPI’s are being met or not. Also multiple SLA’s can be run simultaneously – for example, one can have SLA running from end to end (creating a requisition till closure) or an SLA only for Sourcing or for Screening or for both. This solves your challenge of calculating how much time it took to fill a particular position.

In summary, the four challenges that most businesses face in recruiting aren’t that challenging at all with the right systems in place.  What challenges are you facing in recruiting permanent and temporary staff?

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