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ChannelAsia, CSAT, CSM, HR, ITBM, ITSM, ServiceNow, WorkFlow

Our MD, Rory Fitzpatrick sharing vision for year 2020 with Media House

CloudGo aims for a year of ‘sustainable growth’ following global success delivering customers business solutions on the ServiceNow platform. As a recognised ServiceNow premier partner with 90% of customers returning for additional engagements, this is testament to how we have achieved our 10/10 CSAT score! 

As one of the largest partners in Asia, CloudGo continues to expand our services as we grow through the Australian Eastern seaboard. Our business-driven approach can help you on your journey to innovate and modernise and take your business to the next level.

Source : https://sg.channelasia.tech/article/670749/cloudgo-sizes-up-asia-potential-servicenow/

Adopt, Advise, Cloud Infrastructure, CloudGo, CSAT, Customer Experience, Customer Success, HR, HRSD, ITBM, ITSM, Reviews, ServiceNow

We’ve done it! 10/10 CSAT Score

As a Premier partner, CloudGo takes the modern approach with harnessing the vast ServiceNow platform to reap the maximum results. Speaking of maximum results, we are delighted to announce our company has achieved a perfect 10/10 CSAT score, making us the highest rated ServiceNow partner in the region. What does this mean? Put simply, we get the job done in the best way possible!

The CSAT (Customer Satisfaction) rating is established through customer feedbacks post project completion; accounting for and averaged over the past 12 months of engagements. The scale ranges from 0 to 10, with 10 representing the utmost customer satisfaction record! And being the highest CSAT rated partner, our repeat hire rate also stands at over 85%.

Based primarily in southeast Asia and Australia, we serve customers from around the world. Our certified team of ServiceNow engineers have ample experience to guide you through your needs; and across multiple platforms from ITSM, CSM, SecOps and much more! CloudGo is committed to maintaining the highest regional CSAT rated partner title; and that means putting the customer first at every step along the way!

ChannelAsia, CSM, HR, ITSM, ServiceNow, WorkFlow

Edging Out the Competition – What Lies Ahead

CloudGo continues to thrive in the cloud services spectrum, harnessing the capability of emerging technologies like Artificial Intelligence (AI) and Machine Learning to help automate and streamline workload. We’ve heard a consistent message from our customers that understanding and prioritising workloads across the business is a critical focus for the next 12 months.            

At CloudGo we can help achieve these goals by improving efficiency through automation using the aforementioned technologies saving time and money. Market dynamics and multi-cloud present a breadth of opportunity as well.  Using these technologies CloudGo can help you take advantage of the power you have in the ServiceNow platform and gain the value from your cloud-based solutions.

Source: https://sg.channelasia.tech/article/667158/what-next-battleground-cloud/

ChannelAsia, CSM, HR, ITBM, ITSM, ServiceNow, WorkFlow

CloudGo Achieves Milestones, Strives for New Heights

After a year of consistent upswing growth, CloudGo becomes one of the first Asian companies to earn ServiceNow Premier status. With more than 95% customers returning for a second engagement, CloudGo’s sales and delivery numbers keep on adding to customer satisfaction value score of CSAT 10/10! 

Since its inception in 2016, CloudGo’s commitment to be the driving force of ServiceNow solutions have achieved impressive results. And as a premier ServiceNow channel partner, we are dedicated to doing our part in helping ServiceNow reach the $10 billion revenue target.

Source : https://sg.channelasia.tech/article/665311/cloudgo-strengthens-servicenow-capabilities-asia/

Adopt, Advise, CSM, Customer Experience, Customer Success, HRSD, ITBM, ITSM, SECOPS, Service Management

CloudGo Achieves Premier Partnership with ServiceNow

“We’re excited to announce that CloudGo is now a ServiceNow Premier partner!”

 2019 has been a year of significant growth and changes for CloudGo, and we’re proud to add this achievement to the many we’re ticking off this year.  Premier (formerly Silver) is an exclusive club, where partners must show sales, presales and delivery capability and certifications, all the while adding value to customers and keeping a high customer satisfaction rating.  We average a CSAT of 9.6, with less than one change request per project, and 90%+ of our customers come back from at a least second engagement.  We look forward to continue this growth and provide value to even more customers across the region. Thank you to all at ServiceNow and our customers who have supported and trusted us in this journey, and of course to our great team who deliver results on a daily basis.

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