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We’re in this together

Protect your team and fight COVID-19 with these free apps from ServiceNow, deployed for free by CloudGo.  Whether you have ServiceNow or not, we promise to deploy these for you within three days at most. This is a fast moving and fluid situation – make sure your organisation is also moving fast to reduce the impact of this pandemic. Wash your hands, practise social distancing, and leverage CloudGo and ServiceNow’s expertise to help stay safe!

More information about these above applications can be found at below links https://www.servicenow.com/solutions/crisis-management.html

Adopt, Advise, Cloud Infrastructure, Collaboration, Customer Success, Enhance, Manage, Service Management, Services

Rory Fitzpatrick talks all things cloud, security and office of the future

*This article is reposted from “https://www.systemsgo.asia/rory-fitzpatrick-cloudgo-talks-things-cloud-security-office-future/”* 

Eighteen months into his journey of starting and building his cloud services consultancy, we spoke with Rory Fitzpatrick, CEO and co-Founder of CloudGo.  After starting the business with his colleague from Cloud Sherpas, Rahul Garg, CloudGo now employs 12 people in two countries.  CloudGo has venture backing by systemsGo, an IT Services and Solutions company founded nearly 20 years ago in Japan and now operating across APAC.  Understanding the importance of cloud services and how this needed to be developed hand in hand with an appropriate IT architecture, systemsGo decided to invest in established competence and expertise instead of trying to build a practice from scratch.

Rory started by telling me why this relationship with systemsGo is so important.

RF: “At CloudGo, we’re focused on solving our clients’ problems using modern cloud platforms.  This ranges from CRM, to service management, to Office 365 and cyber threat management – helping you sell more, save more, and stay secure with reduced risk.  Part of the way we solve problems is helping our clients get the best out of what are sometimes called business technologies and applications.  With any technology, part of getting the best out of it is ensuring that it is running on a properly designed and optimised infrastructure.  systemsGo has years of experience across technologies and regions, so having the investment from, and partnership with, systemsGo means we’re able to better scale to support our customer’s challenges and collectively adopt a solution approach with our clients.

“So, in your first 18 months what are the key questions and challenges people are coming to you with – what’s on people’s minds when it comes to cloud?”

RF: “Ha, that’s easy, there’s one question that stands out and that is simply, ‘am I secure’?  We’ve had several recent ransomware attacks in the global news so everybody is familiar with cyber security being a huge concern.  At CloudGo we have some specific capability around cyber threat management and compromised recovery across Windows and Linux.  We talk with our clients about points where a software environment and infrastructure environment is vulnerable to attack, known as attack vectors and surfaces.  These include vulnerability from a phishing email and the damage that could do, but also includes identifying insecure servers and network devices and unpatched machines, then hardening that environment to make you more secure.

“So, if I was to use an analogy of guarding a building with security cameras, you’re looking to minimize the blind spots?”

RF: “Exactly, visibility is a big part of it. It’s also making sure the fences and walls are strong enough and high enough, and making sure the right people have access to the building.  Controlling identities on the environment, ensuring that the right people can get at the right stuff at the right time and the wrong people can’t, is critically important.  This is another area where systemsGo are invaluable of course, with their infrastructure competencies and the experience they’ve built up over nearly 20 years.”

“So, after security what are people talking about?”

RF: “Interestingly, it’s user experience.  And by that, I mean our clients are talking about how users interact with applications or business technologies.  Mobile too now is very important and often the starting point of a UX/UI discussion, but the basics are the same.  Having an application that is easy to use and provides a wonderful experience promotes both user adoption and drives better and more productive results.

Whilst cloud-based services take away a lot of headaches we used to get with client deployment, I’d be kidding, of course, if I said that we don’t still encounter challenges with older and different version of operating systems, for example, and we rely on the systemsGo engineering team to help us in this area.

“It sounds like that area of things is very important to businesses”

RF: “It is, and it has broader implications too. Increasingly now businesses need to be adopting the latest business technologies and contemporary architectures for the fundamental reason of remaining competitive in attracting the right talent.

“Can you explain what you mean by that?”

RF: “Sure, people have a huge exposure now to contemporary technology and applications.  They’re doing things on the bus on their way to work that would have seemed fanciful 15 years ago.  People used to have to go to their office to use great technology and applications but now we’re running the serious risk of dumbing them down once they step into the office environment.  Just think how often your apps on your phone update and what your phones looks like now compared to even just five years ago.  Yet we think nothing of stepping into an office and using a system that might not have changed much in 10 years.  To attract the best people and to get the best out of them, companies need to be offering them business applications to do their job and environments that feel contemporary and ‘advanced’ –  that means that companies must consider cloud-based technologies.

Hand in hand with this too of course is the way that office environments must be vibrant and welcoming to the workforce – a workforce that is quite different in its expectations and demands from those looking to join companies as recently as 20 years ago.  With increased numbers of mobile and remote users, the reliance on conferencing facilities and other technology-driving factors, this has become a core proposition for our systemsGo colleagues when they work with clients to design office spaces and merge technology into user needs and great environments.

“It sounds like an exciting time”

RF: “We certainly think so, and so do our team members!  We’re experiencing rapid growth and hence are always looking for good people to join us on our mission of helping our customers solve these business problems.  Knowing systemsGo has our back gives us a level of stability and scale that a young company normally wouldn’t have, and makes us a more valuable proposition to our clients.”

Adopt, Advise, Analytics, Cloud Infrastructure, Collaboration, Manage

Driving Office 365 Adoption

One question we often get from clients who have moved to Office 365 is “We like it, but we’re not sure we’re getting all the value we can from the Suite.  Can you help us understand our usage and drive uptake?”

What a lot of people don’t realise is that Micrososft themselves have released a number of good tools to help you understand usage.  First, there’s the upgraded admin center, released in March last year. Next step is to leverage the reporting portal, also released in March last year.

While this was a good start, we’re very excited about the release of the public preview of the Office 365 “adoption content pack”  in Power BI.

“Office 365 gives users the freedom to work from anywhere and the services they need to be more productive and collaborative. Sometimes, however, people need a helping hand to get started with Office 365. For example, if someone doesn’t use Skype for Business, they might not know how to get started using Skype or understand how they can leverage it to communicate better. In either case, the IT department might want to connect with this person to provide them with more information or training resources.

The new Office 365 adoption content pack gives you a cross-product view of how users communicate and collaborate to help IT admins provide more targeted user communication. When you better understand how employees use the various services within Office 365, it is easy to decide where to prioritize training and communication efforts. The content pack lets admins further visualize and analyze their Office 365 usage data, create custom reports, share insights and understand how specific regions or departments use Office 365.”

The reports are a lot more detailed and insightful – for example:

But we’re particularly excited about how our global clients are going to be able to visualise uptake in their various geographies:

Feel free to contact us for more information on how to deploy this in your environment, and then how to make the most of the learning this data and analysis will give you. [wcp_contactform id=”wcpform_hxgn8u984″]

Adopt, Advise, Cloud Infrastructure, Enhance, Manage, Services

CloudGo Turns One

Many thanks to all who joined us at last week’s birthday party! We’re happy and grateful that our business, our idea, of a consultancy that delivered business value through cloud and digital transformation, has made it through the first year.  We’d like to thank all those who have made it possible – our customers, partners, friends, investors and supporters.

We’ve been going through some significant changes recently – we’ve tripled in size in the last year, opened our Australian office, and launched a new Cloud Infrastructure and Collaboration practise to be led by Haythum Auda (see the other blog post).  Our Salesforce and Service Management practises continue to grow, and we’ve delivered a number of advisory workshops and engagements recently.

Thank you all again – we look forward to an even bigger party next year, and more cake!

Adopt, Advise, Customer Success, Data Visualization, Enhance, Manage, Service Management, Services

systemsGo invests in digital transformation consultancy

systemsGo today announced they have invested in Singapore-based startup CloudGo.  CloudGo provides digital transformation consultancy services specialized in delivering customer success and service management.

systemsGo Group CEO David Devlin said investing in CloudGo  assists customers in driving innovation through cloud technologies and digital transformation, which is a key priority for many CIO’s and business leaders.

CloudGo co-founder Rory Fitzpatrick said the investment will help facilitate working capital and hiring in Singapore and Australia through the year.  Fitzpatrick is the former Asian regional manager for Cloud Sherpas, which were acquired by Accenture last year. “Having the backing of a successful, 18-year old company like systemsGo allows us to bring stability and certainty to our clients and team, whilst still retaining a startup ethos,” he said.

The service management offering helps unlock the complexities of IT Service Management (ITSM) and drive best practices into other business services like Finance, HR, Facilities and Legal.  CloudGo has also built proprietary apps for recruitment, time and expense management, and integration to Slack and WeChat.  For customer success, CloudGo’s frameworks for sales, marketing and service excellence helps move from reactive CRM, to proactive or pre-emptive customer engagement.

About systemsGo

systemsGo is a well-established and growing IT professional services company based in Tokyo with offices in Osaka, Hong Kong, Shanghai, Beijing, Singapore, Sydney, Hyderabad and also servicing clients in Seoul, Bangkok, Kuala Lumpur, Hanoi and Taipei.

We are committed to providing our clients with the highest-quality professional services which include IT infrastructure support, systems integration, project management, consulting and staffing solutions. Our client portfolio includes blue chip private equity firms, pharmaceutical and biotech companies, law firms, IT companies, trading & manufacturing firms.  Find out more about systemsGo at www.systemsgo.asia

About CloudGo

A startup with scale, CloudGo is a digital transformation company that solves customer success, service management, mobility and analytics challenges.  CloudGo helps customers in ASEAN and Australia improve time to market, reduce the cost of manual paperwork and workflow, improve customer retention and cross-sell and improve user and customer experience.

Adopt, Advise, Analytics, Customer Success, Enhance, Manage, Service Management, Services

Welcome to CloudGo

CloudGo started as an idea first: that we could grow and have fun while solving interesting problems for people.  That we could create a business that the best in our niche in the market would want to join, and that we could invest in relationships with our customers.  Somewhere that was big enough to handle tough problems, but small enough to look after the people involved.

We’ve had plenty of comments about our startup, and thankfully all of it positive: the two most widely used comments “adventure” and “exciting”. And that’s what it feels like to us: an exciting adventure, where we might be able to do interesting things for and with our customers, partners and team.  Now, we’re not Scorpion who can deliver “any funded need” (Podcast from Tim Ferriss here)– we’re very specific about what we do.

We deliver digital projects with a speciality in service management, customer success and analytics. That’s it.  And we are very focussed on the PaaS/SaaS technology platforms that we use to deliver these outcomes.  We’ve leveraged our experience in these spaces to select the leading solutions, and then we’ve doubled down on those.  Although we’re still working through the official paperwork to be able to call ourselves “authorised partners” of ServiceNow, Salesforce, Devicedesk and DocuSign (plus hopefully one or two more in the BI/big data space), we have the skills now to deliver outcomes. Through partnerships, we have access to 250+ certified Salesforce developers and architects, 20+ certified ServiceNow resources, and many more Mobile/UX/custom coders.  That means two things for you: first, that we can scale to larger projects, and secondly, that we can provide offshore rates to reduce your cost.

With the backing of systemsGo, we have the APAC reach and financial backing to be able to focus on delivering projects for you, and not be distracted by the noise that other startups have to deal with.

Thanks for reading this – we’ll have our first technical blogs out next week.  In case it’s not obvious, as a startup, we’re looking for foundation customers and our first success stories.  I make an offer at the bottom of our about page – feel free to contact me to discuss what that could mean for you!

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