Articles Tagged with

Advise

Home / Advise
Adopt, Advise, Collaboration, Customer Success, Enhance, Services

Revenue vs Margin – What Priorities Drive Business Success?

Recently we were lucky enough to have Mike Matthews from Twisted Thinking speak at a customer-facing lunch at our offices.  As Mike says, “Your results are simply the outcomes of something that happened in the past. And you can’t manage the past. You can only manage the present.”  And when you talk specifically about Revenue vs Margin, there are a number of leading behaviours, leaning indicators, and lagging results.

Champion teams know how the game is played, know what the game plan is, and have the behaviours, outcomes and results mapped out in advance.  If you focus on leading indicators – execution behaviour and the required outcome – then coach to get it right every time, you’ll start a cascade of results.  Your behaviour changes the customer behaviour which changes the results.

As Mike says, “If you want to change your results, you have to change your behaviour – and that means getting very, very clear on what good looks like”.

If you’d like a copy of Mike’s presentation which will give you exact examples of how to achieve this across revenue or margin, or if you’d like to go on our mailing list to know of our future events or thought leadership, email us.

 

Adopt, Advise, Analytics, Cloud Infrastructure, Collaboration, Manage

Driving Office 365 Adoption

One question we often get from clients who have moved to Office 365 is “We like it, but we’re not sure we’re getting all the value we can from the Suite.  Can you help us understand our usage and drive uptake?”

What a lot of people don’t realise is that Micrososft themselves have released a number of good tools to help you understand usage.  First, there’s the upgraded admin center, released in March last year. Next step is to leverage the reporting portal, also released in March last year.

While this was a good start, we’re very excited about the release of the public preview of the Office 365 “adoption content pack”  in Power BI.

“Office 365 gives users the freedom to work from anywhere and the services they need to be more productive and collaborative. Sometimes, however, people need a helping hand to get started with Office 365. For example, if someone doesn’t use Skype for Business, they might not know how to get started using Skype or understand how they can leverage it to communicate better. In either case, the IT department might want to connect with this person to provide them with more information or training resources.

The new Office 365 adoption content pack gives you a cross-product view of how users communicate and collaborate to help IT admins provide more targeted user communication. When you better understand how employees use the various services within Office 365, it is easy to decide where to prioritize training and communication efforts. The content pack lets admins further visualize and analyze their Office 365 usage data, create custom reports, share insights and understand how specific regions or departments use Office 365.”

The reports are a lot more detailed and insightful – for example:

But we’re particularly excited about how our global clients are going to be able to visualise uptake in their various geographies:

Feel free to contact us for more information on how to deploy this in your environment, and then how to make the most of the learning this data and analysis will give you. [wcp_contactform id=”wcpform_hxgn8u984″]

Adopt, Advise, Cloud Infrastructure, Enhance, Manage, Services

CloudGo Turns One

Many thanks to all who joined us at last week’s birthday party! We’re happy and grateful that our business, our idea, of a consultancy that delivered business value through cloud and digital transformation, has made it through the first year.  We’d like to thank all those who have made it possible – our customers, partners, friends, investors and supporters.

We’ve been going through some significant changes recently – we’ve tripled in size in the last year, opened our Australian office, and launched a new Cloud Infrastructure and Collaboration practise to be led by Haythum Auda (see the other blog post).  Our Salesforce and Service Management practises continue to grow, and we’ve delivered a number of advisory workshops and engagements recently.

Thank you all again – we look forward to an even bigger party next year, and more cake!

Adopt, Advise, Analytics, Customer Success, Service Management, Services

How to save between $60,000 to $400,000 by moving to the cloud

Many Singaporean entities are struggling with the same questions.  How do I innovate in difficult economic conditions?  How do I improve my business productivity, so I keep profit margins stable even while revenue is under pressure?

It surprises us that many Singaporean entities don’t know about the Productivity and Innovation Credit (PIC) Scheme run by IRAS.  “Under the PIC Scheme, businesses can enjoy 400% tax deductions/allowances and/or 60% cash payout for investments made in any of the Six Qualifying Activities from the Years of Assessment (YAs) 2013 to 2018.”

There are six “qualifying activities” under the PIC scheme, the first of which is “Acquisition and Leasing of PIC IT and Automation Equipment”.  Items in the list include:

“Information technology software including office system software and software used in connection with provision of any office automation service, enterprise resource planning, customer relationship management such as reservations, registration, queue management, ordering, billings and collections, inventory management, record management, knowledge management, human resource and payroll management, financial information and business management such as accounting and assets management, and personnel business travel request, information and management.”

The bold highlighting is ours – we are focussed on service management and customer success, after all – but also note you are entitled to a “100% accelerated writeoff for capital allowances” on these items.

So where does the $60,000 come from?  Simple.  There are two ways to claim PIC deductions:

  1. You take the “cashback” option and get back 60% of a $100k investment, so $60k in straight cash. OR:
  2. You take the “tax deduction” option. The Tax Deduction option lets you claim up to 400% of appropriate spend (max $600k) per year.  So you can claim up $600k x 400% = $2.4m, and at the company tax rate of 17% that’s $408,000.  So your $600k investment is actually only costing you $192,000 – an effective 68% discount!

Please note – CloudGo is not a financial services firm, this is advice only and conditions apply.  Please check with IRAS, your accountant or specialised firms like GAC Group who can help you make any claim.

So what does this mean to you?

CloudGo can help you pull together a first project around customer success or service management, and your investment in software like Salesforce, ServiceNow, Devicedesk or DocuSign can be offset.  Hence, your project doesn’t have to jump as many hurdles to show a successful ROI.

We’ll be running a webinar on this in late March.  To register for it, or for more information, please contact us.

 

Adopt, Advise, Analytics, Customer Success, Enhance, Manage, Service Management, Services

Welcome to CloudGo

CloudGo started as an idea first: that we could grow and have fun while solving interesting problems for people.  That we could create a business that the best in our niche in the market would want to join, and that we could invest in relationships with our customers.  Somewhere that was big enough to handle tough problems, but small enough to look after the people involved.

We’ve had plenty of comments about our startup, and thankfully all of it positive: the two most widely used comments “adventure” and “exciting”. And that’s what it feels like to us: an exciting adventure, where we might be able to do interesting things for and with our customers, partners and team.  Now, we’re not Scorpion who can deliver “any funded need” (Podcast from Tim Ferriss here)– we’re very specific about what we do.

We deliver digital projects with a speciality in service management, customer success and analytics. That’s it.  And we are very focussed on the PaaS/SaaS technology platforms that we use to deliver these outcomes.  We’ve leveraged our experience in these spaces to select the leading solutions, and then we’ve doubled down on those.  Although we’re still working through the official paperwork to be able to call ourselves “authorised partners” of ServiceNow, Salesforce, Devicedesk and DocuSign (plus hopefully one or two more in the BI/big data space), we have the skills now to deliver outcomes. Through partnerships, we have access to 250+ certified Salesforce developers and architects, 20+ certified ServiceNow resources, and many more Mobile/UX/custom coders.  That means two things for you: first, that we can scale to larger projects, and secondly, that we can provide offshore rates to reduce your cost.

With the backing of systemsGo, we have the APAC reach and financial backing to be able to focus on delivering projects for you, and not be distracted by the noise that other startups have to deal with.

Thanks for reading this – we’ll have our first technical blogs out next week.  In case it’s not obvious, as a startup, we’re looking for foundation customers and our first success stories.  I make an offer at the bottom of our about page – feel free to contact me to discuss what that could mean for you!

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from Youtube
Vimeo
Consent to display content from Vimeo
Google Maps
Consent to display content from Google
Spotify
Consent to display content from Spotify
Sound Cloud
Consent to display content from Sound