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Adopt, Advise, Analytics, Cloud Infrastructure, Collaboration, Manage

Driving Office 365 Adoption

One question we often get from clients who have moved to Office 365 is “We like it, but we’re not sure we’re getting all the value we can from the Suite.  Can you help us understand our usage and drive uptake?”

What a lot of people don’t realise is that Micrososft themselves have released a number of good tools to help you understand usage.  First, there’s the upgraded admin center, released in March last year. Next step is to leverage the reporting portal, also released in March last year.

While this was a good start, we’re very excited about the release of the public preview of the Office 365 “adoption content pack”  in Power BI.

“Office 365 gives users the freedom to work from anywhere and the services they need to be more productive and collaborative. Sometimes, however, people need a helping hand to get started with Office 365. For example, if someone doesn’t use Skype for Business, they might not know how to get started using Skype or understand how they can leverage it to communicate better. In either case, the IT department might want to connect with this person to provide them with more information or training resources.

The new Office 365 adoption content pack gives you a cross-product view of how users communicate and collaborate to help IT admins provide more targeted user communication. When you better understand how employees use the various services within Office 365, it is easy to decide where to prioritize training and communication efforts. The content pack lets admins further visualize and analyze their Office 365 usage data, create custom reports, share insights and understand how specific regions or departments use Office 365.”

The reports are a lot more detailed and insightful – for example:

But we’re particularly excited about how our global clients are going to be able to visualise uptake in their various geographies:

Feel free to contact us for more information on how to deploy this in your environment, and then how to make the most of the learning this data and analysis will give you. [wcp_contactform id=”wcpform_hxgn8u984″]

Adopt, Advise, Analytics, Customer Success, Enhance, Manage, Service Management, Services

Welcome to CloudGo

CloudGo started as an idea first: that we could grow and have fun while solving interesting problems for people.  That we could create a business that the best in our niche in the market would want to join, and that we could invest in relationships with our customers.  Somewhere that was big enough to handle tough problems, but small enough to look after the people involved.

We’ve had plenty of comments about our startup, and thankfully all of it positive: the two most widely used comments “adventure” and “exciting”. And that’s what it feels like to us: an exciting adventure, where we might be able to do interesting things for and with our customers, partners and team.  Now, we’re not Scorpion who can deliver “any funded need” (Podcast from Tim Ferriss here)– we’re very specific about what we do.

We deliver digital projects with a speciality in service management, customer success and analytics. That’s it.  And we are very focussed on the PaaS/SaaS technology platforms that we use to deliver these outcomes.  We’ve leveraged our experience in these spaces to select the leading solutions, and then we’ve doubled down on those.  Although we’re still working through the official paperwork to be able to call ourselves “authorised partners” of ServiceNow, Salesforce, Devicedesk and DocuSign (plus hopefully one or two more in the BI/big data space), we have the skills now to deliver outcomes. Through partnerships, we have access to 250+ certified Salesforce developers and architects, 20+ certified ServiceNow resources, and many more Mobile/UX/custom coders.  That means two things for you: first, that we can scale to larger projects, and secondly, that we can provide offshore rates to reduce your cost.

With the backing of systemsGo, we have the APAC reach and financial backing to be able to focus on delivering projects for you, and not be distracted by the noise that other startups have to deal with.

Thanks for reading this – we’ll have our first technical blogs out next week.  In case it’s not obvious, as a startup, we’re looking for foundation customers and our first success stories.  I make an offer at the bottom of our about page – feel free to contact me to discuss what that could mean for you!

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