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Adopt, Advise, Cloud Infrastructure, Enhance, Manage, Services

CloudGo Turns One

Many thanks to all who joined us at last week’s birthday party! We’re happy and grateful that our business, our idea, of a consultancy that delivered business value through cloud and digital transformation, has made it through the first year.  We’d like to thank all those who have made it possible – our customers, partners, friends, investors and supporters.

We’ve been going through some significant changes recently – we’ve tripled in size in the last year, opened our Australian office, and launched a new Cloud Infrastructure and Collaboration practise to be led by Haythum Auda (see the other blog post).  Our Salesforce and Service Management practises continue to grow, and we’ve delivered a number of advisory workshops and engagements recently.

Thank you all again – we look forward to an even bigger party next year, and more cake!

Adopt, Enhance, Service Management, Services

ServiceNow Express for Mid-sized organisations

For the last 10 years ServiceNow has focused on enterprise customers in the Fortune 1000, and have a long list of successful deployments to show for it. Recently, they have started focusing on Mid-sized organisations and launched ServiceNow Express for organisations with less than 1,000 workers.

With ServiceNow Express, IT teams have a powerful new IT automation solution that provide these key functions:

  • Incident, problem and change automation to speed the assignment and resolution of tickets, fix recurring issues and help IT teams stop managing services with email.
  • Self service which gives supported end users a clean, simple front end to their IT support organization.
  • Discovery finds a computer or device, it explores the device’s configuration, provisioning, and current status and updates the CMDB accordingly.
  • Custom Application allow customers to develop new applications that meet their business needs.
  • Asset tracking to replace spreadsheets with a single system of record to see what assets the IT team manages, where assets reside, how they are performing and what issues are tagged to them.
  • Visual Task Boards to give IT managers a unique and easy way to assign the team work through a drag-and-drop interface, including changing assignee, adding tasks, resetting priorities and collaborating with the team.
  • One-click reporting on any metric to track performance and demonstrate the value of IT to business leaders.

 

Express is purpose-built to get IT up and running quickly with these elements:

  • Pre-configured workflows and more than 150 report templates speed time to value. IT teams can use the templates to automatically run reports rich with easy-to-read graphs, charts and lists and then send them to a group of users.
  • Codeless business rules help administrators define automatic data entry behaviors and assignment rules to track key metrics and ticket routing, such as automatically creating incidents from end-user emails.
  • A quick-start guide and an administration home page designed for time-strapped IT teams to get up and run rapidly with their in-house resources.

 

SUMMARY

ServiceNow express gives Mid-sized customers access to enterprise grade cloud to solve Service Management challenges. It is ideal for organisations with less than 1000 workers. If you decide to move to the Enterprise version there is no upgrade fee.  You may, of course, need more licenses, and please note CloudGo does not have the rights to resell ServiceNow to you, but we’d be happy to make the introduction.  You can signup to get a free trial, or for more details on Express you can see more videos.

Adopt, Advise, Analytics, Customer Success, Enhance, Manage, Service Management, Services

Welcome to CloudGo

CloudGo started as an idea first: that we could grow and have fun while solving interesting problems for people.  That we could create a business that the best in our niche in the market would want to join, and that we could invest in relationships with our customers.  Somewhere that was big enough to handle tough problems, but small enough to look after the people involved.

We’ve had plenty of comments about our startup, and thankfully all of it positive: the two most widely used comments “adventure” and “exciting”. And that’s what it feels like to us: an exciting adventure, where we might be able to do interesting things for and with our customers, partners and team.  Now, we’re not Scorpion who can deliver “any funded need” (Podcast from Tim Ferriss here)– we’re very specific about what we do.

We deliver digital projects with a speciality in service management, customer success and analytics. That’s it.  And we are very focussed on the PaaS/SaaS technology platforms that we use to deliver these outcomes.  We’ve leveraged our experience in these spaces to select the leading solutions, and then we’ve doubled down on those.  Although we’re still working through the official paperwork to be able to call ourselves “authorised partners” of ServiceNow, Salesforce, Devicedesk and DocuSign (plus hopefully one or two more in the BI/big data space), we have the skills now to deliver outcomes. Through partnerships, we have access to 250+ certified Salesforce developers and architects, 20+ certified ServiceNow resources, and many more Mobile/UX/custom coders.  That means two things for you: first, that we can scale to larger projects, and secondly, that we can provide offshore rates to reduce your cost.

With the backing of systemsGo, we have the APAC reach and financial backing to be able to focus on delivering projects for you, and not be distracted by the noise that other startups have to deal with.

Thanks for reading this – we’ll have our first technical blogs out next week.  In case it’s not obvious, as a startup, we’re looking for foundation customers and our first success stories.  I make an offer at the bottom of our about page – feel free to contact me to discuss what that could mean for you!

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